This could be due to a number of reasons such as a loss of internet connection, network changes at the client site, etc. The connection between the CopperCube and the destination server ( if it’s sending data to Kaizen and in some cases the local SQL server) could break. Once the CopperCube is connected to the building network, it continuously communicates with the devices in the network, collects the data, stores the data in its internal database, and sends it to the destinations depending on how it is configured to transmit. CopperCube Transmission QueueĪ CopperCube can be used to transmit data to Kaizen and/or a local SQL server. If you are waiting for the status page to update with new numbers based on some changes you made in the CopperCube, use the refresh button in your browser for the page to refresh. Backups Today – Number of device backups that were sent today.Events Today – Number of events that happened today.Object Today – Number of objects that were sent today.Trends Today – Number of trend log samples that were sent today.If the number of retries is significantly high, then it points to some kind of network issue at the site.Ĭonnector statistics are of the following categories: The number within the brackets is the number of retries that happened during the transmission process. This section is divided into two parts – transmission to secure servers and transmission to SQL server. This information gives a quick overview of the status of data transmission from the CopperCube. When you add a new device to the CopperCube device range, you will see that this number will quickly go up to a non-zero number and then come back to zero again, once it has been archived. Newly Discovered – number of newly discovered trend logs.Delayed/Currently Offline – number of trend logs that are offline or are delayed from archiving.Excluded due to Errors – number of trend logs that are excluded due to errors.Active/Scheduled – number of trend logs that are active or scheduled to be archived.The following are the types of statuses on the queues: Uplink – a measure of the amount of time it takes to reach a known server on the internet.Īrchiver Queues show the status of the archiving process.Storage usage – this shows the amount of storage that has been consumed in the CopperCube disk drive.Memory usage – an indication of the amount of internal memory that is being utilized by the CopperCube hardware.CPU usage – a measure of the percent utilization of the CPU of the CopperCube hardware processor.The states can be: Initializing, Running, or Stopped. Archiving Status – the current status of the archiving process in the CopperCube.The Hardware Status displays the frequently updated status of the CopperCube hardware. Version – the current software version of the CopperCube.Last Reset Time – the last time the CopperCube was restarted.Current Time – the current time that has been configured in the CopperCube device in the CopperCube device.The System Information section of the Device Status page contains the following information: Otherwise, enter the IP address of the CopperCube (DHCP/Static) to view the page. If you are connected to the CopperCube using the fixed IP port, you can access the Status page by accessing the fixed IP. The Device Status page of your CopperCube can be viewed by entering the IP address of the CopperCube device into the address bar of your browser and accessing the web interface. This page contains a summary of the overall health of the CopperCube hardware, basic system information, and the status of the data archiving process and transmission to the cloud and/or the SQL database.Īll users have access to the Device Status page and do not need to log-in to the interface to view this page.ĭevice Status Page Accessing the Device Status page The Device Status page provides information on the general status of your CopperCube. Note: for Support to fully access the Cube, network access to the Cube on port 22 and port 80 is required the Cube also needs outbound access on port 80. These logs and queues allow users to check for data collection issues, storage errors within the Cube, and transmission problems.įor additional troubleshooting, you may need to contact Delta Technical Support or CopperTree Customer Solutions. More detailed information is available by examining the various troubleshooting logs and queue status pages. CopperCube allows users to troubleshoot some of their issues by using the GUI (graphical user interface).īasic diagnostics such as checking the collecting and sending of data are available on the Device Status page.
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